You need to activate our Pro plugins before you can enjoy the awesome features. We have put everything together so our customers can proceed without any hassle. We send an email to our customers right after the purchase is complete. That email contains specific information and download links. Still, some customers face problems here and there. This article contains everything you need to know about activating our pro plugins and Pluginever’s license activation.
Though we email you a link of the product, but you can also download it from My Account section. You have to login in the My Account section to do so. The download link in the email gets expired, but you will be able to download from the My Account section as long as your license is valid. First of all, you have to Log in using your username (you can also use your email address) and password. There is a password reset option in the case you have forgotten the password.
Your Personal Section:
After successful login, you will be able to access important account related information like purchase history, downloads and account info. The purchase history section offers various information and the most important one is the View License. By clicking you will be able to check your license keys in case you have forgotten it for some reason. Purchase history also offers the option to download the invoice.
Under purchase history, you will find the downloads section. Here a list of all the products that you have purchased will appear. You can redownload them from here. If you click on the view licenses option it will take you to a new window. Here, you will find valuable information about your purchase. Click on the key icon to see the license key. It will display the license key just below the button. Just copy it from there and you are good to go.
Downloading Pro Plugin:
Downloading a pro plugin is very easy and straightforward. We expect everyone will be able to do this without any hassle. Still, here is some guideline about how to proceed to the download. In order to proceed to the payment page, you have to at least provide your email address and first name. When you click to purchase this will take you to the payments section. There you have to put some additional information to finalize your purchase.
Hopefully, you have completed your download. Now you have to install the plugin. Installing a plugin is child’s play and of course, follows the same process as other WordPress plugins. The only difference is you have to upload the plugin to install. We can directly install plugins from wordpress.org but we can also download and upload them to install. Hopefully, you are familiar with all of these. Still, we are sharing the steps to make sure you can continue without any problem whatsoever.
Plugin Installation Steps:
- Login to your site admin panel
- From the left side panel Click Plugins -> Add New
- Now Click on Upload Plugin from the very top of the screen
- Now it will show a little form to upload the plugin
- Click on Choose File button from the form and navigate to the folder you saved zipped plugin which you downloaded earlier step and select that file.
- Click Install Now button from the form. It will take a few moments to complete the installation process.
- After successful installation, you will see a confirmation message.
Now you are done with the installation process.
Pluginever’s license activation with license Key:
If you have installed the plugin correctly then you should see a little form under the installed plugin on Plugins -> Installed Plugins page.
To complete the process, put the email address that you have used for the purchase and the license key. Then click on the confirm button. If those inputted credentials are valid the plugin will be automatically activated with a confirmation message. Finally, the plugin is ready to use.
Frequently Asked Questions:
I have purchased one of your PRO plugins, but nothing is showing after activation, Why?
Answer: The PRO version of our plugins requires the free versions to work properly. You need to download and activate the free versions to enjoy the features of the PRO versions. If you do not already have the free version then you can download it from here.
I have done everything right but my category slider/showcase is not working properly.
Answer: Though the real reason is quite hard to predict, but there are a few common issues behind this problem. One of the leading problems is pre or other HTML tags that enclose the shortcode. Switch your editors to check if the slider/showcase shortcode is surrounded by any other tags. If you are using the latest version of WordPress which has the new Gutenberg editor as default or using it as a plugin make sure to select shortcode when inserting a new block. This will keep you free of troubles. Other issues occur mostly due to conflicts with your theme or other plugins. Feel free to contact our support team for assistance.
How long will my license be valid after purchase?
Answer: The license is valid for one year. You will be able to use the plugin after the expiration, but will not receive any further update and live customer support.
Can I ask for a refund?
Answer: Of course, you can ask for a refund, but we have a refund policy and we expect you to respect that policy. If your claim is valid and satisfies our refund policy, we will definitely refund you.
How frequently do you update your products?
Answer: We are always on our toes to ensure the best experience for our customers. You can expect regular updates from us. If any specific issue arises, we try our best to fix and offer updates immediately.